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Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of Harbour 33 Casino, including our website, account services, games, payments and related features. Please read them carefully before registering or using the site. By creating an account or continuing to use the website, you agree to be bound by these terms and any policies or rules referred to in them.
Harbour 33 Casino operates under a Curaçao (GC) gaming licence and holds an IGA (Interactive Gaming Authority) accreditation as an official SPEEDAU partner, supporting player protection standards for Australian members.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and Harbour 33 Casino regarding your use of the website and its services. They apply to all visitors, account holders and players, whether you access the site using a computer, mobile device or another supported device. Additional rules may apply to particular games, promotions, payment methods or features. Those rules will be made available where relevant and form part of these terms.
You should only use Harbour 33 Casino if online gambling is lawful for you in the place where you are located. You are responsible for understanding and complying with the laws that apply to your use of gambling services. Harbour 33 Casino does not invite anyone to gamble where doing so would be unlawful. If you do not agree with these terms, you must not register an account or use the website.
We may update these terms from time to time to reflect changes to our services, legal requirements, security practices or operating procedures. The current version will be published on the website. Where appropriate, we may notify account holders of significant changes. Your continued use of the website after updated terms are published may be treated as acceptance of the revised terms.
Eligibility
You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in Australia and to your location. You must not use the site if you are prohibited from gambling, subject to a gambling exclusion, or otherwise unable to enter into a legally binding agreement. We may refuse registration or restrict access where eligibility cannot be confirmed.
2. Accounts, identity and security
To use certain features, you may need to create a personal account. Information supplied during registration must be accurate, complete and kept up to date. You must not register an account in another person's name, create multiple accounts without permission, or allow another person to use your account. An account is intended for the individual whose details were used during registration.
You are responsible for keeping your login information confidential and for all activity carried out through your account, except where activity results from an issue caused by Harbour 33 Casino. Contact us through the available website channels as soon as possible if you believe your account has been accessed without permission, your details have been compromised, or an incorrect transaction has occurred.
We may carry out identity, age, location, payment and other verification checks. You may be asked to provide documents or information that reasonably confirms your identity, address, source of funds or ownership of a payment method. An account, transaction or withdrawal may be delayed or restricted while checks are completed. Information will be handled in accordance with our Privacy Policy and applicable requirements.
You must not use the website for fraud, money laundering, unlawful activity, market abuse, or any other improper purpose. You must not interfere with the operation or security of the site, use automated systems without authorisation, introduce harmful code, exploit an error, or attempt to gain an unfair advantage. We may suspend or close an account where we reasonably suspect a breach of these terms or a legal or security concern.
3. Games, transactions and promotions
Games are provided for entertainment. Outcomes are determined by the relevant game systems and, where applicable, random processes. You accept the result of a game once it has been recorded by our systems, subject to correction of an obvious technical or administrative error. If a game is interrupted, we may review the relevant records and take reasonable steps to resolve the matter in accordance with the applicable game rules.
You may only place wagers using funds available in your account and through payment methods permitted on the website. You must use a payment method that belongs to you or that you are authorised to use. We may decline, reverse or investigate a transaction where it appears unauthorised, inaccurate, unlawful or inconsistent with these terms. Bank, payment provider or currency conversion charges may apply independently of Harbour 33 Casino.
Any available account balance remains subject to verification, lawful processing and the applicable withdrawal requirements. Before processing a withdrawal, we may confirm your identity, payment method and compliance with these terms. We do not guarantee that every payment method will be available at all times. Processing may be affected by security checks, payment providers, technical issues or information that is incomplete or inaccurate.
Promotions and offers
Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, qualifying activities, expiry dates, wagering or playthrough requirements, maximum values and any other applicable conditions. You should read the specific offer terms before participating. If there is a conflict between a promotion's terms and these general terms, the promotion's specific terms will apply to that promotion.
We may amend, withdraw or refuse a promotion where permitted by law, including where an offer has been used improperly or a technical error has affected its operation. Unless expressly stated otherwise, promotional benefits are personal, cannot be transferred, and may only be used once by an eligible account holder.
4. Responsible gambling and account restrictions
Harbour 33 Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you play, take regular breaks and avoid gambling when you are upset, under the influence of alcohol or feeling pressured to continue.
- Do not chase losses or increase your spending to try to recover money.
- Keep track of the time and money you spend gambling.
- Use available deposit, spending, loss or session controls where offered.
- Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
- Request a break, a temporary restriction or account closure if you need time away from gambling.
You can contact Harbour 33 Casino through the support options shown on the website to discuss available safer gambling tools or account restrictions. We may also apply restrictions, refuse service or close an account where this is necessary to support safer gambling, comply with legal obligations, protect you or protect the integrity of the service. Account closure or a restriction may not remove obligations relating to transactions or previous activity.
If you believe gambling is becoming difficult to control, consider seeking independent help from an appropriate Australian support service or qualified professional. You do not need to wait until gambling has caused serious harm before asking for assistance.
5. Website use, privacy and liability
We aim to keep Harbour 33 Casino available, accurate and secure, but access may occasionally be interrupted by maintenance, updates, communications failures, software issues or events outside our reasonable control. We may change, suspend or discontinue part of the website or a service where necessary. We will take reasonable steps to protect the integrity of games and account records.
Website content is provided for general information and entertainment. To the extent permitted by law, Harbour 33 Casino does not guarantee that the website will always be uninterrupted, error-free, compatible with every device or free from harmful material. You are responsible for using suitable equipment, software, connectivity and security measures when accessing the site.
Our Privacy Policy explains how personal information may be collected, used, stored and disclosed in connection with the website and services. By using Harbour 33 Casino, you acknowledge that personal information may be handled in accordance with that policy and applicable Australian privacy requirements. You should review the Privacy Policy before providing personal information.
Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or another applicable law. Subject to those rights, we are not responsible for loss caused by your breach of these terms, misuse of the website, unsuitable equipment, an unauthorised account access event caused by your failure to protect your credentials, or events beyond our reasonable control.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to operate. A failure to enforce a right immediately does not mean that the right has been waived. These terms are governed by the laws that apply in Australia, subject to any mandatory rights and protections available to you.